Service Manager - UPS & Battery Systems

Service Manager - UPS & Battery Systems
Phoenix, AZ | Full-Time

We're looking for a dynamic, hands-on Service Manager to lead field service operations supporting critical backup power systems. This role is ideal for someone with a strong technical background, proven leadership ability, and a passion for delivering exceptional customer support.

What You'll Be Doing:

• Supervise and coach a team of field technicians servicing commercial UPS systems, battery systems, and power distribution equipment across the Western U.S.
• Manage scheduling, dispatching, field service execution, job costing, and post-service follow-up.
• Enforce safety protocols, quality standards, and regulatory compliance during field activities.
• Act as the escalation point for complex issues, scope changes, and emergency responses.
• Work closely with Sales, Projects, and Purchasing to align job scope, support quoting, and ensure readiness before dispatch.
• Track key metrics to assess technician productivity, service quality, and customer satisfaction.

What We're Looking For:

• 5+ years of experience in field service with UPS, DC battery systems, or electrical power equipment.
• 2+ years of experience managing technical teams.
• Strong technical knowledge of electrical systems (UPS, switchgear, inverters, etc.).
• Effective communicator across field teams, customers, and leadership
• Willingness to travel occasionally for audits, meetings, or on-site technician support

Benefits Include:

• Medical, Dental, and Vision Insurance (including optional vision buy-up plan)
• Employer-paid Life, AD&D, Short-Term and Long-Term Disability Insurance
• Voluntary life insurance options
• Employee Assistance Program
• 401(k) with employer match and Safe Harbor contribution
• Up to 96 hours of Paid Time Off annually
• Annual Christmas bonus

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.