Field Performance Advisor

Field Performance Advisor
Harrisburg, PA

Job Description:
Qualified candidates must be within 50 miles of the market area, Harrisburg, PA.
The Field Performance Advisor (FPA) is responsible for driving optimal performance and continuous improvement among our Suppliers through regular site visits. The FPA will consult with Suppliers to correct real-time discrepancies and identify ways to improve crew effectiveness, tool utilization, and quality. They will develop process improvements that can be integrated across sites and markets throughout the country. The FPA will represent Ericsson to share feedback, recommendations, and work closely with various support groups to implement more efficient and standardized ways of working.
Job Responsibilities:

• Review and analyze site performance metrics, including cycle time, close out package (COP) first time right, Job Hazard Assessment (JHA) compliance, Ericsson tool utilization, build quality, and customer-specific requirements.
• Identify Supplier performance areas in need of improvement, provide feedback to the Territory Director and Suppliers, and partner with Suppliers to correct, adapt, and respond to the feedback.
• Conduct root-cause analysis of performance deficiencies, troubleshoot problems, and ensure Suppliers correct real-time discrepancies related to safety and construction.
• Plan daily and weekly site and supplier visits to achieve key targets and drive overall market performance.
• Partner with Ericsson's Senior Construction Managers and Project Management teams to review and evaluate market-level on-site requests, support customer meets, site access, and validate construction drawings.
• Design and develop process improvements for Suppliers' site construction processes and advancements to Ericsson tools to increase efficiency and quality. Collaborate with the Automation teams to develop new tools and adjust current tools to increase Suppliers' efficiency.
• Collect and report on supplier performance data for deployment process changes and new process trials to support business cases for new features or changes to ways of working.
• Build strong relationships with market Suppliers to foster a culture of continuous improvement and two-way feedback between Ericsson and Suppliers.
• Ensure Suppliers understand and adhere to Ericsson and customer processes, methods, and tools.
• Continuously improve and provide feedback on Ericsson and customer-specific information and training for accuracy in delivery performance via Site Tracker and Power Bi-domain metrics.
• Support Governance for quarterly Supplier business reviews (QBR), report on findings in the field concerning supplier performance, actions taken, and recommendations for improvement.

Qualifications and Experiences:

• Minimum relevant work/industry experience of 7+ years.
• Bachelor's degree preferred.
• Experience with providing design solutions and guidance on order of operations.
• Strong knowledge of general construction processes & procedures.
• Experience in managing and directing general contractor suppliers, construction scope estimation, etc. (Civils, Ground, L&A, Backhaul, Maintenance Work).
• Knowledge of and ability to enforce Ericsson and customer construction and quality standards.
• Ability to interface with customers, property owners, and other internal and external ancillary personnel as needed.
• Strong knowledge of contracts (leasing, vendor facing, customer facing) and financial acumen.
• Demonstrated ability to collaborate and develop positive relationships with suppliers or other external business partners.
• Experience leading or influencing teams to perform at their best.
• Strong understanding of applicable health and safety regulations impacting Ericsson and its suppliers in the local market.
• Completion of approved OSHA (Occupational Safety and Health Administration) 30-hour course for telecommunications industry.
• Previous experience working on Ericsson equipment portfolio is a plus.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.