IT Support Technician

Immediate Need:
3 contract technicians needed - one per call center location. Role involves receiving, imaging, documenting, and shipping laptops and other equipment for new hires.

Role Requirements:

• Classification: Tech 1 to Tech 2 More of a Tech1
• Physical component: Deployment work includes physical labor (unboxing, imaging, packing/shipping equipment)
• Technical skills: Fundamentals of Windows; basic Excel skillset
• Office skills: Comfortable in a basic office environment
• Interview process: Team interview, 30 minutes
• Hours of Operation: 8am-5pm Mon-Fri
• Type: Contract - 1-3 months
• Pay Rate: $22
  
  

Job Description

Job Duties/Responsibilities:

* Identify, research, resolve technical issues for local and remote staff.

* Become the subject matter expert for various software applications and end point configurations for the business.

* Conduct routine equipment servicing out in the field.

* Perform on-site activities, related to installation, repair, management and maintenance.

* Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.

* Track IT Assets and maintain updated information in the appropriate ITAM database.

* Document, track, and monitor problems to ensure timely resolution within the established SLA's of the business.

* Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.

* Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed.

* Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.

* Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.

* Perform technology upgrades and refreshes.

* Assist in tracking and completing tickets pertaining to application, network, and system issues.

* Administer user accounts and permissions to various application, as well as client software.

* Serve as technical liaison between program staff and IT.

* Perform other duties as assigned by management.

Education/Requirements:

* High school diploma, GED, or equivalent combination of education, technical training or work experience considered in lieu of degree.

* Minimum of 2-4 years of related IT experience.

* A portion of time is normally spent performing individual tasks related to the unit or sub-unit.

* Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.

* Strong organizational skills and ability to multi-task in a medium-size business environment.

* Performs other duties as may be assigned by management.

Physical Requirements:

* Ability to sit for up to 80% of time

* Ability to lift up to 40 pounds required

* Travel may be required as needed.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.