Project Coordinator

Project Coordinator / Agency Customer Support Representative

A top-ranked national direct marketing agency is seeking a Project Coordinator I to support customer-facing marketing initiatives. This role is ideal for an early-career professional with an interest in direct and digital marketing who excels in coordination, communication, and execution. The Project Coordinator will serve as a key liaison between sales teams, internal partners, and external vendors to ensure campaigns are delivered accurately and on time.

Key Responsibilities

• Serve as the primary point of contact for field sales teams supporting direct mail campaigns
• Capture and validate all campaign details required for execution
• Coordinate with internal data and production teams to move campaigns into market
• Ensure all client and internal requests are handled accurately and within established timelines
• Oversee campaign implementation to ensure quality, efficiency, and on-time delivery
• Collaborate with internal and external data partners to source customer lists
• Proofread campaign materials and identify necessary edits to ensure accuracy
• Maintain strong quality control processes and document workflows
• Communicate effectively across cross-functional teams

Qualifications

• 0-1+ years of experience in customer support, marketing coordination, or a related field
• Strong attention to detail, time management, and prioritization skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to work effectively in a fast-paced, cross-functional team environment
• Self-starter who requires minimal supervision
• Professional, positive demeanor at all times

Technical Skills

• Proficiency in Microsoft Word, Outlook, Teams, and Excel
• Salesforce experience is a plus