AI / chahtbot/web chat solutions Developer

Technology lead
Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, Ichatbot/web chat solutions, and cloud-native web applications.

Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries

Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.

Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.

Lead/design/architecting API integrations between internal platforms, external systems, and cloud services.

Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.

Key Skills & Experience:

8+ years of hands-on technical experience in Contact Center & CX platforms

Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.

Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.

Strong organizational and stakeholder management skills across technical and non-technical teams.

Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps).

Excellent communication, leadership, and documentation abilities.

Knowledge of APIs, JSON, XML, and OAuth

Experience with language: Node.js, Python

Familiarity with CI/CD pipelines/DevOps and version control tools like Git.

Knowledge of customer journey mapping, persona design, and voice UX best practices.

Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions.

Nice to have:

Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock).

Experience in Conversational AI domains.

Experience in AI/ML-based initiative rollouts (chat/voice bots), including data preparation, prompt design, testing, and feedback loops.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.