IT Support Specialist

Qualifications:

• 2-4 years of experience in technical support or helpdesk roles
• Hands on experience troubleshooting laptops, phones, printers, AV equipment, and peripherals.
• Experience using ticketing systems for managing support requests.
• 1-3 years managing device lifecycle and asset tracking across multiple locations.
• Basic networking and connectivity troubleshooting (WiFi, routers, access points).
• Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and MFA support.
• Willingness to travel periodically to support regional offices as needed.

Key Responsibilities:

• Monitor IT support inbox and ticketing system to ensure timely responses to requests.
• Resolve issues such as login/password resets, MFA reenrollments, and Microsoft 365 problems (Teams, Outlook, OneDrive).
• Troubleshoot hardware and peripheral issues (printers, docking stations, webcams, monitors, and AV equipment).
• Document solutions clearly and provide user friendly explanations to employees.
• Escalate complex or security related issues to the Systems & Security Specialist.
• Manage and track laptop and phone inventory across multiple locations.
• Order, configure, and secure new devices prior to deployment; handle returns and reimaging.
• Oversee recycling or secure disposal of retired hardware in compliance with standards.
• Prepare and configure devices for new hires and assist with IT onboarding and orientation.
• Coordinate with HR and managers to ensure smooth employee transitions and account deactivation upon offboarding.
• Conduct regular onsite visits to regional offices for in person IT support and equipment checks.
• Assist with network troubleshooting, WiFi systems, and basic telephony support (RingCentral).
• Document IT procedures and contribute to the shared knowledge base (OneNote, SharePoint, etc.).
• Crosstrain with team members on Microsoft 365 administration and account management tasks.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.