Quality Control Representative

Come join a fun and dyanmic group in West Chicago for a 3-6 month contract! 2 days onsite is required and health, dental and vision insurance are offered!

What You'll Achieve

• Maintain and grow relationships with local OEM field representatives within the given territory.
• Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Director.
• Provide high level touch and proactive consultative services to assigned customer base to ensure loyalty and retention.
• Review product results and recommend needed enhancements to maximize programs.
• Recommend and develop direct mail promotions that address dealership concerns on a timely basis.
• Work with field team in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
• Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.

What you'll bring with you:

• 1 - 2 Years of Customer Service experience
• Manage territory activity to optimize support of assigned key customers.
• Exemplary phone etiquette.
• Relationship building and communication skills.

Why you might stand out from other talent:

• Good knowledge of marketing technologies; industry knowledge and Epsilon capabilities.
• Able to work collaboratively with all stakeholders and influence results.
• Able to identify problems and offer recommendations on solutions.
• Able to adapt to changing expectations to drive results.
• Demonstrates resourcefulness.
• Good organizational skills and time management

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.