Risk Operations Analyst

JOB DESCRIPTION
This position involves reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements. Contractors must be local to Draper, UT or San Jose Headquarters

Ideal candidates will have:

• 1-3 years of experience in fraud and risk investigation operations, preferably in ecommerce, payments, or financial services
• Strong skills in data analysis and investigation
• Values accuracy and completeness of work, including case notes, customer due diligence, and fraud investigations
• Ability to communicate clearly and effectively with customers while investigating suspicious activity
• Excellent organizational and time management skills, with the ability to prioritize and balance multiple tasks simultaneously while meeting deadlines
• Proven ability to learn and adapt to new processes and follow standard operating procedures
• Strong problem-solving skills
• Ability to thrive in a fast-paced environment
• Independent decision-making skills with the ability to confidently back up actions

Key Responsibilities

• Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure
• Contact customers as needed regarding missing documentation or clarification about verification documents
• Successfully review and analyze newly onboarded customer accounts and relevant documentation in a high-paced environment within established SLAs
• Keen eye for detecting red flags and making good judgment decisions with minimal supervision
• Identify, research, and highlight trends relating to risk management

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.