Keeping Millions Moving: How Lorien Helped a Major U.S. Airline Modernize the Mobile Experience
When a leading U.S. airline needed to modernize its mobile platforms, Lorien delivered the expertise to keep millions of passengers moving seamlessly
The Challenge
Every flight, every check-in, and every crew update depends on technology that can’t pause, even when demand surges or priorities shift.
For one of the nation’s largest airlines—serving more than 140 million customers each year—the next era of growth meant modernizing the mobile platforms that connect passengers and crews. From pre-flight planning to in-air operations, mobility powers nearly every part of the travel experience.
With multiple projects already in motion and ambitious delivery timelines, internal teams were at capacity. The airline needed specialized engineering and technology experts who could embed quickly, accelerate execution and help critical projects cross the finish line.
The Solution
Results That Reach Beyond the Screen
Within four weeks, Lorien deployed dedicated mobile delivery consultants who integrated directly into six active product teams.
These engineers, testers, and analysts reinforced the airline’s highest-priority initiatives from crew applications used daily by tens of thousands of employees to passenger apps relied on by over a million travelers each day.
Impact
- 1M+ passengers connected daily through the consumer mobile application
- 32K crew members empowered to deliver excellence every day
- 0 downtime across all production releases
Each milestone delivered more than code shipped. Together, Lorien and the airline improved delivery velocity, strengthened performance, and enhanced the travel experience for both crews and customers.
The Results
Momentum That Builds What’s Next
Over the course of the partnership, more than 70 Lorien consultants have been embedded across the airline’s technology organization—at one point representing nearly two-thirds of its native mobile development contractor workforce.
Working shoulder to shoulder with engineering and platform teams, Lorien has helped reinforce the cloud, data, and mobility foundations powering the airline’s next phase of growth.
As new priorities emerge, Lorien adds capacity where it counts, helping teams deliver work that keeps critical systems and customer experiences moving. One recent partnership supported the airline’s co-brand and channel initiative, extending loyalty features and personalized offers to millions of travelers through its mobile app.
These projects deliver more than on-time releases. They help the airline move faster, operate smarter, and connect more deeply with its customers.
Lorien’s project delivery model evolves as the airline advances its digital strategy—proof that when capability meets capacity, innovation doesn’t just keep up with change; it drives it.
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