Content Specialist

What You'll Do

• Own the end-to-end content development cycle for support documentation tied to product launches and updates.
• Interview subject matter experts across CX, product, design, and marketing to gather insights and structure content effectively.
• Write and edit external help center articles that are easy to understand and aligned with Dropbox's voice and tone.
• Maintain internal support documentation, including troubleshooting guides, handling instructions, one-pagers, and how-to articles.
• Curate and update macro libraries for support agents, ensuring consistency in messaging and tone.
• Partner with the Training Development team to align internal content and training materials.
• Collaborate with stakeholders to support product launch activities and ensure content readiness.
• Participate in peer reviews, offering constructive feedback to elevate team-wide content quality.

What You'll Bring

Required Skills & Experience

• 2-5 years of experience writing documentation for software products.
• Proven background in technical writing or software documentation, with a portfolio of work.
• Strong time management and organizational skills; able to work independently and meet deadlines.
• Exceptional attention to detail and commitment to delivering high-quality content.
• Ability to quickly grasp complex technical concepts and explain them clearly to different support tiers.
• Excellent writing, editing, and proofreading skills in English.
• Experience adhering to brand and style guidelines when developing content.

Preferred Qualifications

• Familiarity with content management systems and support platforms.
• Experience working in fast-paced, cross-functional environments.
• A passion for making technical information accessible and user-friendly.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.