Help Desk

Overview:
The Help Desk Technician is responsible for responding to telephone calls, email and personnel requests for technical support.

Responsibilities:
* Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
* Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
* Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
* Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
* Document, track and monitor problems to ensure timely resolution
* Identify, research and resolves technical problems
* Correct application issues, solve network and security problems and identify common PC software and hardware problems
* Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
* Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
* Perform other duties as assigned by management

Required Skills:
* High school diploma or GED required
* Associate degree is preferred
* Excellent organizational, written, and verbal communication skills
* Computer literate and familiar with help desk procedures
* Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
* Ability to install and deploy Windows based computers
* Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
* Knowledge of Internet Explorer software usage and configuration
* Ability to lift up to 60 pounds required

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.