Network Analyst - NOC

NOC Network Analyst - Crown Castle

Hybrid Role - 2 days WFH/2 days In-Office (Saturday, Sunday, Monday, and Tuesday)

4 10-hour shifts from 9pm - 7am

Locations: Miami, FL/Rochester, NY/Melville, NY

Responsibilities:

• Plan validate and deploy network corrective measures as needed
• Provide network troubleshooting documentation and run books for the department
• Continuously review all NMS and EMS systems for process improvement
• Interface directly with customers related to identified chronic issues till resolution
• Investigate and supply TRRs to customers as requested
• Work with support and vendors to resolve complex network problems
• Organize and drive all post mortem meetings till resolution and closure
• Provide weekly ticket review related to all NOC tickets to ensure accuracy and content
• Provide the deep dive analysis through the NMS system to proactively identify network issues
• Provide metrics internal and/or customer facing to management as requested related to team and network performance
• Lead all complex change management activity
• Provide feedback to management on process and procedural improvement
• Direct compilation and validation of records and reports concerning network operation and maintenance
• Effectively prioritize workload and alter as needed in the interest of the business needs
• Lead by example and drive the core values of the company
• Always ensure a quality customer experience

Qualifications:

• 5 years network administration experience with a NOC environment include monitoring and surveillance
• Excellent written and verbal communication skills interpersonal and presentation skills
• Ability to manage complex issues and drive action items with customers and inter-departments
• Ability to promote cross-functional collaboration and teamwork.
• Ability to perform tasks with minimal supervision
• Certifications in leading networking hardware/software is a plus
• Experience with IBM Netcool is a plus

Education: Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.