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Sr. Avaya Solutions Architect

Job Type
Permanent
Location
Chantilly, Virginia
Salary
US$115000.00 - US$150000.00 per year + Full Benefits
Job Ref
BBBH2305947_1715288562
Date Added
May 9th, 2024

Senior Customer Experience Services Consultant
About the Opportunity:

A leading global provider of communications solutions is seeking a highly experienced and motivated Senior Customer Experience Services Consultant to join their team. In this critical role, you will play a pivotal role in developing and implementing comprehensive testing strategies for Avaya deployment. You will leverage your in-depth knowledge of Avaya solutions and proven track record of success in complex technical environments to ensure a smooth and successful rollout.

The Role:

  • Partner with the client, internal teams, and third-party vendors to define and execute a comprehensive testing strategy aligned with the client's specific needs and Avaya architecture.
  • Develop detailed test plans and procedures encompassing all aspects of the Avaya deployment, including functionality, performance, security, and scalability.
  • Lead the execution of testing activities, ensuring thorough coverage and adherence to testing methodologies and best practices.
  • Analyze test results, identify, and troubleshoot issues, and collaborate with development teams to ensure timely resolution.
  • Provide ongoing technical guidance and support to the client throughout the testing lifecycle.
  • Stay up to date on the latest Avaya technologies and industry trends, continuously improving your technical expertise.


Key Qualifications:

  • U.S. citizenship and a Top-Secret security clearance with a full scope polygraph are mandatory.
  • 5+ years in designing, implementing, and testing complex Avaya deployments for global environments.
  • In-depth understanding of Avaya architecture, including Communication Manager (CM), Session Manager, System Manager, Session Initiation Protocol (SIP), and Avaya's Contact Center portfolio.
  • Strong technical knowledge and experience with Avaya's product portfolio.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Must be legally authorized to work in the United States without sponsorship.


Benefits:
Competitive benefits package that includes health insurance, dental insurance, vision insurance, life insurance, disability insurance, retirement savings plan, paid time off, and more.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.

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