We created a dedicated account team under an experienced Client Services Director, who is responsible for the overall management of the account and its’ governance. The Client Services Director has overall responsibility for the delivery of the of the contingent worker MSP and the SOW spend management and administration service, ensuring that they are delivered against the agreed expectations and that they continue to evolve as the service matures and the market changes. One of the key roles of the Client Services Director is to ensure that we have the right resources in the Account team, to ensure that we deliver our objectives in the most effective way. A part of this, the Client Services Director, supported by our wide-reaching info and analytics tools, is also responsible for ensuring that they have a strong understanding of how the contingent workforce and SOW market is evolving and to proactively build strategies and make recommendations about how we can keep the customer at the forefront of the market.

The Account Team report into the Client Services Director and is responsible for delivery of cost savings programmes, quality assurance, spend creep management, adherence to SLAs, and compliance within our MSP solution for the customer. They have a key role in ensuring that hiring managers follow the correct sourcing route in order to drive best practice, quality and cost savings. They ensure that high quality contingent workers, who have a track record of successful delivery within the business, are wherever possible, redeployed within the bank. In addition, they monitor supply chain compliance and adoption. This is beneficial to client stakeholders as time to hire is significantly reduced and on-boarding has already been completed, meaning the time taken for the worker to be embedded within the new team is significantly reduced, as well as delivering an excellent candidate experience.