Scaling up a new location

Client: a multinational professional services organisation providing audit, tax and advisory services.

The Lorien team helped to source and place for all roles spanning several grades, for a new centre location.

 Ignition brings together insights, people and technology to spark innovation and deliver the lasting change needed to thrive in today‚Äôs world. Working with Ignition and the client we achieved a 100% offer acceptance rate during assessment centres.

Find out more about how we achieved these amazing results by reading the full story below.

The Problem > The Solution > The Process > The Outcome > Want the same results?

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Due to a brand new centre opening in Manchester, ignition was identified as an area that needed support to hire at the volume required to source people for all roles across several grades.


Co-facilitator roles in both London and Manchester had only been filled by agencies previously, which came with a significant cost to the business.


Existing recruitment process consisted of 3+ F2F stages including a 6-8 hour test resulting in on average 2 hires per month.


CVs were taking an average of 63 days to source and the roles were taking an average of 82.8 days to fill.

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Assessment centres covering multiple roles at once to concentrate the recruitment process and to help save time

Assessment centres to be rolled out in London as the Manchester centre was not yet set up. These in-person sessions engaged and excited candidates, whilst immersing them in the team. Travel costs to be covered by the client to help encourage candidates to make the journey from Manchester to London.

Sourcing partners were engaged by bringing them into meetings with stakeholders, and by scheduling update meetings so the search can be tweaked as and when needed to ensure the most suitable candidates were found. This resulted in a diverse and inclusive shortlist.

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Weekly calls with the Enterprise Wide Technology Performance Lead, the Ignition Operations Director & Associate Partner to provide updates on recruitment needs 

Sourcing Partners then sourced candidates and informed them ahead of time of the assessment centre dates ensuring attendees had good time to plan travel.

Candidates were invited to a 30 minute interview with a hiring manager, if successful they moved onto the second stage - an in person assessment centre. If there was a view to offer any candidates a role they were then invited to a follow up informal chat with the Ignition Performance Lead before final offer was made.

At the end of the day person wash up with the team was held to discuss outcomes and give feedback.


After the first assessment centre the quality of candidates was so high that the client created a new role in order to take on an extra candidate.

Of the seven offers made during the assessment centres, all were accepted and candidates moved onto the on-boarding stage.

Trust developed between the client and Lorien talent acquisition after it was proved that delivery could be prompt, smooth and of high quality while providing strong candidate experience.

The client asked Lorien to help cover Ignition B grade roles off the back of the success of the previous recruitment drive. Within record time Lorien had already placed a B grade Lead Facilitator, this is the first time any facilitation role has been filled direct without agency.


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