Lead User Researcher / Principal Researcher - new job in London, UK

Lead User Researcher / Principal Researcher
  • £60,000 - £70,000 per Annum
  • Permanent
  • London, England, UK London London GBR WC1A 1TC
Job Ref: R00TR01138
Sector: Other
Date Added: 30 May 2022

Lead User Researcher / Principal Researcher - Service Design and Experience - Permanent Role - Remote working options available to anyone in the UK

We are currently seeking a Principal Design Researcher for one of the UK's leading financial services organisations.

Working as part of a Service and Experience Design team, you will help develop the design research practice. You will be infectiously passionate about all things related to service and design research and in helping multidisciplinary teams to create exceptional insight led services.

As Principal Researcher, you'll be shaping and managing research for larger programmes of work. Working with stakeholders, you'll develop, prioritise and shape the programme research backlog and create research plans that support both the needs of our users and the business. You'll ensure the quality and efficiency of research conducted by you and other researchers across the programme. You'll be working collaboratively with key stakeholders to ensure buy-in and understanding Design Research. You'll also be on hand to provide Design Research mentoring and coaching to less experienced researchers, as well as colleagues across the business.

Working in a multi-disciplinary environment, you'll be collaborating closely with Product Owners, Proposition Managers, Service and Experience Designers (UX, UI and Content), Developers, Analysts and other researchers. You will also be the voice of Design Research with the programme senior leadership team.

To join the team as a Principal Design Researcher, you'll need some experience in the following

  • Extensive industry experience of shaping, managing and conducting Design Research across large programmes of work
  • A wealth of practical experience in conducting Design Research across a broad range of research methodologies, both generative and evaluative
  • Broad experience in service level Design Research - not just digital - and a wide toolkit for communicating and sharing service level Design Research
  • Expert knowledge and experience of prioritising and operationalising Design Research at a programme level, and in embedding Design Research processes
  • Extensive experience of stakeholder management and getting buy-in for Design Research
  • Extensive experience of workshop facilitation and leading teams in actioning insight
  • Experience with quantitative research as well as qualitative
  • Considerable experience in demonstrating the value of research to users and the business, and examples to demonstrate where your Design Research has helped inform strategic decisions
  • Great verbal and written communication skills
  • Strong examples of delivering Design Research with a focus on business outcomes as well as user needs
  • Demonstrable experience of leading, coaching and mentoring Design Researchers

In return you will receive the following benefits:

  • A personal pension - if you put in 7% of your salary, the organisation will top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday

If this sounds of interest, please apply online to be considered for the role.

Lorien Internal is acting as an Employment Agency in relation to this vacancy.

Lorien https://www.lorienglobal.com https://www.lorienglobal.com/-/media/lorien/logos/lorienlogoweb189x84.png
29/06/2022 16:20:05
GBP 60000 70000 Annum
Contact Consultant:
Rebekah Wynne

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