IT 1st Line / First Line Support Analyst - Service Desk - new job in Folkestone, UK

IT 1st Line / First Line Support Analyst - Service Desk
  • £100 - £115 per Day
  • Contract
  • Folkestone, Kent, England, UK Folkestone Kent GBR CT20 2TF
Job Ref: BBBH32620
Sector: Service delivery & operations
Date Added: 16 September 2022

IT First Line Support Analyst - Service Desk

6 Months

Hybrid working (Folkestone onsite 3 days per week)

Inside IR35

Our client a Leading Insurance provider are currently looking for talented IT First / 1st Line Support Analyst -Service Desk.

Summary: The main function of an IT service desk analyst is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: * Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. * May install software or perform hardware testing remotely; and resolve IT 1st line issues on the phone. * Enter commands and observe system functioning to verify correct operations and detect errors. * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Skills: * Customer service & communication skills, problem solving skills, customer / IT service desk and interpersonal skills. * Ability to work independently and manage one's time. * Knowledge of circuit boards, processors, electronic equipment and computer hardware and software. * Knowledge of Microsoft, SharePoint, mobile devices, computer software such as configuration management software, desktop communications software, operating system software and internet directory services software.

This is a contract role for an IT First Line / 1st Line Support Analyst - Service Desk working for a top company. To apply to the IT First / 1st Line Support Analyst - Service Desk, please send a CV or call to discuss options.


Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

16/10/2022 08:43:44
GBP 100 115 Day
Contact Consultant:
Louis Poynter

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