Customer Journey Business Analyst - new job in Edinburgh, UK

Our leading UK banking client is seeking a Customer Journey Business Analyst to join the bank, please see the details of the role below -

Location: UK offices (remote/hybrid working)

Duration: 6 months initial contract with likely extensions

Skills/experience required:

• Proficient in Customer Journey Mapping.
• The ability to influence stakeholders and manage relationships effectively.
• Strong attention to detail to be able to create process flows, capture processes and any improvements.
• Experience of requirements gathering with key stakeholders as well as managing project delivery.
• Experience of Agile ways of working.
• Proactive/ confident individual able to support a large team and enable them to meet project deliverables.
• Familiar with design processes (ideally digital design i.e. of platforms, systems, websites) would be an advantage.
• Knowledge of Agile tools such as JIRA / Confluence would be an advantage.

If this role seems a good match for your skills and experience, please apply with your CV.

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We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age