Technology Service Manager - new job in London, UK

Technology Service Manager

Working with a Financial Services organisation to work alongside a procurement environment to manage the service delivery of external partners

The key experience and knowledge required for this role includes:

• Accountable for ensuring controls around Service & risk with joint accountability with the Collaboration partners for quality.
• Monitor SLA and performance monitoring at Supplier Level, at least quarterly.
• SLAs/KPIS consistently achieved.
• Service escalations - significant issues only and/or issues that are relationship wide.
• Drives continuous improvement across service (and risk) through proactive management.
• Validation on supplier criticality on Coupa
• Oversight of SM adherence to TPRM policy.
• Supply chain risk - 4th party management.
• Joint collaboration on sustainable solutions.
• Review of sustainability measures/goals
• Supplier Review Meetings to incorporate joint Scorecard evaluations.
• Drives continuous improvement across service (and risk) through proactive management.

This is a Contract role working for a top company in their industry as a Service Manager. Please apply to find out further information about this position.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age