Service Desk (Helpdesk) Analyst - Edinburgh - Inside IR35 - new job in Edinburgh, UK

Service Desk (Helpdesk) Analyst - Edinburgh - Inside IR35
  • £140 - £160 per Day
  • Contract
  • Edinburgh, Scotland, UK eh2 4qz Edinburgh Edinburgh GBR eh2 4qz
Job Ref: BBBH31704
Sector: Other
Date Added: 20 July 2022


Loriens Edinburgh based client is looking for an additional 3 Service Desk Analyst to support their busy Helpdesk for an additional 3 months.

The successful candidates will

  • Respond to Priority 1 and Priority 2 telephone calls from customers assigned through the Mitel Contact Centre client.
  • Advise customers of current service issues relating to the availability of related services.
  • Provide 1st line diagnosis and 'quick fix' resolutions where appropriate

1st line services supported and included in this role:

  • BitLocker encryption recovery.
  • Active Directory account administration
  • Data Access requests
  • Mitel Telephony requests
  • Supporting BlackBerry, Android and iOS on BES UEM
  • Equitrac Secure Printing PIN support
  • 1st line support and resolution for issues including
  • MS Teams, Account profiles, Outlook OST and Remote Working.

Essential Skills / Experience / Background

  • Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
  • Excellent organisational skills
  • Experience of working with an IT Service Desk or similar ITIL support role
  • Experience of incident management and working with relevant ITSM tools.
  • Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 10 and Microsoft Office products.
  • Experience of supporting Android and iOS devices (BlackBerry UEM)
  • Experience of supporting Bitlocker encryption
  • Experience of Active Directory - Users accounts and Groups

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

19/08/2022 11:04:15
GBP 140 160 Day
Contact Consultant:
Tracey Bayar

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