Major Incident Manager (FinTech) - new job in London, UK

Major Incident Manager (FinTech)
  • £45,000 - £55,000 per Annum
  • Permanent
  • London, England, UK London London GBR se1 0lh
Job Ref: BBBH31426
Sector: Service delivery & operations
Date Added: 26 July 2022

Major Incident Manager - FinTech

My client is an innovative financial technology business who are rapidly scaling both in the UK and in to new markets.

They are embarking on a huge transformation and are in the process of hiring a number of candidates within client operations and support.

They need someone with experience, ideally, within a multi-client, multi-vendor organisation.

What you be doing:

    • Take full responsibility for all P1 incidents which require a MIM wraparound. Ensuring the issue of accurate and timely communications both internally and externally.
    • Effectively collaborate across resolver groups, consisting of both in-house support teams and third-party vendors, as the Key Escalation Point driving forward the successful restoration of service.
    • Liaise directly with individual clients, ensuring they are kept well-informed of incident progress, and next steps, and be the face of the business during potential crisis situations.

Major Incident Manager - FinTech

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

25/08/2022 10:11:20
GBP 45000 55000 Annum
Contact Consultant:
Jay Patel

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