CRM MS Dynamics 365 Process Business Analyst - new job in Reading, UK

CRM MS Dynamics 365 Process Business Analyst
  • £540 - £542 per Day
  • Contract
  • Reading, Berkshire, England, UK RG1 3JH Reading Berkshire GBR RG1 3JH
Job Ref: BBBH23761
Sector: Business change & transformation
Date Added: 17 June 2022

CRM MS Dynamics 365 Process Business Analyst Inside IR35 6-12 months contract Hybrid (Reading 3 Days a week onsite) We are working with a Global Medical Technology Company on a live programme focusing on improving their sales processes across various global markets to increase effectiveness of their sales force. They are looking to recruit a Business Analyst with MS Dynamics 365 CRM process Business Analysis expertise. Please note that if successful this contract will need to be set-up as Umbrella/PAYE. This role requires someone who is not phased by 'documenting processes' and will be competent and motivated to deliver quality work and using tried and tested process frameworks and mapping to enable anyone to follow the process clearly. Success is documented processes that are easily understood and usable, eg to support any sales training programme or conformance focus. Duties and Responsibilities * Assess current status of our CRM (MS D365) processes for selected markets * Interpret these existing processes and any associated documentation. Experience with SOP's * Identify opportunities for simplification * Capture and document 'to be' processes in a consistent and clearly understood way, also taking into account any translation work that might be needed and working with 'translators' to enable * Support the 'change team' and local market sales teams in closing the gaps between the existing ('As-Is') market processes and the new CRM processes ('To-Be') * Provide visibility of their progress to the nominated workstream lead via the associated programme governance * Input to the change management process to support alignment and involvement across all relevant functions within the sales organisation * Shape the KPIs that measure process effectiveness as part of the CRM implementation and ensure there is a measurement process in place * Input to the systems development, Global CRM training design and testing, to include the creation of user stories that reflect the 'to be' business processes, test scripts and creation/validation of any process documents for training purposes. * Engage in any governance process and testing to inform a go-/no-go criteria established for any new processes to be implemented. * Identify any other related processes that have the potential to impact (or be impacted by) the CRM Programme. The implementation roadmap should account for these additional project dependencies to ensure awareness and subsequent management of any risks/issues that arise.

Lorien Plc is acting as an Employment Business in relation to this vacancy.

17/07/2022 15:46:41
GBP 540 542 Day
Contact Consultant:
Louis Poynter

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