Technical Service Engineer - INSIDE IR35 - new job in London, UK

Technical Service Engineer - INSIDE IR35
  • Competitive
  • Contract
  • London, England, UK London London GBR GU5 9QD
Job Ref: BBBH23746
Sector: Other
Date Added: 19 June 2022

Technical Service Engineer - INSIDE IR35

Lorien Global have partnered up with a Global IT service provider.

We are actively recruiting a Technical Service Engineer to work on an inside IR35 contract, this role will be working on site based in Heathrow.

Role Purpose

The role holder works with under general direction with substantial responsibility and autonomy for planning and delivering their work. Recognized as a knowledge leader, supporting less experienced staff, the role holder performs varied and complex technical and professional activities and investigations, along with taking an analytical and systematic approach to problem solving.

Key Accountabilities * Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes. * Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems. * Service Level. Manages systems within Service Level Agreements, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis. * Project Work. Leads technical implementation of medium complexity infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements. * Customer Relations. Establishes working relationships with the customer and relevant operational units, at the appropriate technical and/or management level, to understand the requirements of the customer's business in order to deliver and enhance the service. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyzes information and trends, proposing action to resolve problems, maintain and enhance service. * Team Working. Takes a technical lead, promoting knowledge sharing and development of other team members both inside and outside of the group. May act as a team manager as necessary. * Business Awareness. Proactively contributes both technically and commercially to identify and win new business. Understands the requirements of the customer's business, the scope of the contract and knows how issues impact the delivery of service. * Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability. Typical Hours (M-F): Night Shift 8pm to 4am, on an occasional basis some works may be Day shift (8am - 4pm) :flexibility required Typical Training/Qualifications CSCS Confined Space Training Asbestos Awareness Manual Handling / Ladder Safety IPAF PASMA First Aid SSSTS NRSWA Airside Driving (HAL) ESR1 (HAL) Heathrow Rail Fire Awareness (HAL) In addition they will also require an Airside Pass (DBS checks).

Key Performance Indicators * Feedback from customers, Project Manager, Service Lines etc. * Proven track record working with product authority and external vendor support teams. * Proven track record of problem resolutions. * Successful solution designs implemented. * Evidence of sharing and re-use of knowledge. * Successful definition, implementation and conformance to processes. * Service level requirements met. * Response and resolution to escalated issues in a timely manner. * Problem ownership demonstrated. * Meets project deadlines and costs within own scope of responsibility. * Successful track record of leading small projects. * Successful track record of working with third parties. * Contribution to product forums and working parties. * Up to date personal learning plan available.

Additional Skills required:

  • Cable installation - Copper & Fibre - Internal & External (incl Pit & Duct)

  • Copper terminating and testing

  • Fibre terminating and testing

Lorien Plc is acting as an Employment Business in relation to this vacancy.

19/07/2022 18:38:35
GBP 0.00 0.00 Day
Contact Consultant:
Abdiwahid Osman

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