CRM Programme Manager - new job in Southampton, UK

CRM Programme Manager
  • £550 - £610 per Day
  • Contract
  • Southampton, Hampshire, England, UK Southampton Hampshire GBR SO17 1BJ
Job Ref: BBBH23717
Sector: PMO & project management
Date Added: 16 June 2022

We are looking for a CRM Programme Manager to can support with providing programme level consulting to support delivery of significant transformational change within the student systems area. To provide programme level direction and leadership. To work with senior stakeholders to create and develop a long term vision, blueprint and programme roadmap.


  • To manage project teams, stakeholders, finances, procurements and benefits to deliver successfully within agreed timescales.
  • To manage priorities, tolerances and escalations across multiple work streams while complying with project and technical architecture frameworks.
  • To be responsible for projects and programmes as agreed with the line manager. These activities will be large, business critical and possibly ambiguous in nature.
  • To communicate change with a wide cross section of the university using current and new communication methods as required. Stakeholders will include senior staff and external stakeholders.
  • To work with senior staff to keep projects and programmes aligned to strategy and to continually improve project processes.
  • To contribute to continual improvement working practices and to identify new project or technical developments in the sector for potential use within the University.


  • Previous experience in CRM systems and transformation delivery role
  • Skill level equivalent to postgraduate degree.
  • PRINCE2 Practitioner or equivalent professional Project Management qualification.
  • Significant demonstrable experience of managing programmes or multiple dependent projects that deliver outcomes with large teams.
  • Proven experience of delivering large, technically complex and initially ambiguous projects.
  • Understanding of how projects and programmes support the objectives of the University.
  • Able to appreciate University priorities and to apply these in managing work outcomes.
  • Demonstrable experience of tracking and forecasting project finances.
  • Experience of public sector procurement e.g., the OJEU Competitive Dialogue process.
  • Experience of additional project management methodologies including Agile.
  • Managing Successful Programmes (MSP) Practitioner qualification or equivalent experience.
  • ITIL v3 or higher Foundation certified or experience working in an environment that uses best practice service methodologies such as ITIL.
  • Lean Six Sigma Green Belt
  • Knowledge of practices and drivers across the HE sector.
  • Good technical knowledge, both hardware and software at enterprise scale.
  • Demonstrate commitment to maintaining professional knowledge and awareness through continuing personal and professional development.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

16/07/2022 09:58:23
GBP 550 610 Day
Contact Consultant:
Amy Stratford

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