Service Desk Support Technician - Security Cleared - new job in Fareham, UK

Service Desk Support Technician - Security Cleared
  • Competitive
  • Contract
  • Fareham, Hampshire, England, UK Fareham Hampshire GBR PO13 0SB
Job Ref: BBBH23704
Sector: Other
Date Added: 16 June 2022

Service Desk Support Technician - Security Cleared

Lorien Global have partnered up with a Global IT service provider.

We are actively recruiting a Security Cleared Service Desk Support Technician to work on an inside IR35 contract, this role will be working on site based in Fareham with flexibility to support other areas within the Hampshire Region.

Are you looking for a career in IT that will provide training and skills in a 2nd line Support role? We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. This is a training role that will enhance skills of a talented technician in service support and provision of equipment to the military in support of training personnel.

You will be providing support to our customers and partners operating as a service desk technician. This will include first time fixes and solutions to enable fast resolutions to issues raised within the IT environment. We are looking for keen candidates with some knowledge of IT devices and an understanding of Windows 10 with some early experience of device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate.

The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers (Military) and corporate partners. This position is located at Fareham, Hampshire and may involve support at additional sites within a 10-mile radius. Operating on a rota Monday to Friday. The successful applicant may also engage in projects further afield from time to time. You will need to maintain a high level of customer satisfaction by clarifying the customers' needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team's ability to meet target SLA's and KPI's.

Due to the nature of our support requirements this is an office-based role.

Your role

We are looking for a Service Desk Support Technician to maintain service to our armed forces during training at our sites across the country. Your role will involve resolving all IT related issues, providing solutions and fixes where possible and escalating to our 2nd & 3rd line teams as appropriate. You will be required to record failures to IS Service Delivery, working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum.

Our Hours of support are 0730 - 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours.

Example shift pattern will be 0730 - 1500 & 0930 - 1800.

Your experience

Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:

  • Assign Service Desk Support Calls, as necessary.
  • Respond to and complete calls within the timescales laid down in the SLA and in accordance with defined the client's Procedures.
  • Produce and maintain records, procedures and other documentation related to the IS Service
  • Adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc.
  • Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation.

A valid security clearance is required for this role.

If you feel this role matches your skill set and you would like to know more then please apply now!

Lorien Plc is acting as an Employment Business in relation to this vacancy.

16/07/2022 08:17:31
GBP 0.00 0.00 Day
Contact Consultant:
Abdiwahid Osman

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