IT Service Support Analyst (L2) - new job in Edinburgh, UK

IT Service Support Analyst (L2)
  • £150 - £210 per Day
  • Contract
  • Edinburgh, Scotland, UK EH2 4QZ Edinburgh Edinburgh GBR EH2 4QZ
Job Ref: BBBH23669
Sector: Other
Date Added: 15 June 2022

IT Service Support Analyst - Hybrid Working - 3 Month Contract

Our Public Sector client are currently recruiting for a IT Service Support Analyst to join on a 3 month initial contract, inside of IR35.

The successful candidate will have the following skills/knowledge:

  • Experience of providing second level support within a busy IT department, using a Service Desk management platform.
  • Experience of providing support to Windows 10.
  • Experience of providing support to Azure services and applications.
  • Experience of providing support to Windows Server 2012/2016/2019.
  • Experience of providing support for Office 365 e.g. Exchange, Sharepoint, One Drive.


  • HNC in computer-related subject.
  • ITIL Foundation Certificate, or at least two years of experience in the delivery of IT support processes.

Skills & Knowledge

  • Knowledge of the Microsoft Windows client and server, Microsoft365 and Azure platform technologies.

Planning & organising

  • Ability to plan and deliver own workload to meet the response times required by IT service level agreements for incidents and project timescales for IT development projects.

Team Working

  • Ability to work collaboratively with other members of the IT Team to achieve desired outcomes.
  • Contribute to service improvement within the IT Team including active participation at Team meetings.

Should this position be of interest please submit your CV and I will be in contact by telephone as required.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

15/07/2022 13:53:54
GBP 150 210 Day
Contact Consultant:
Lewis Baillie

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