CRM Support Analyst - new job in London, UK

CRM Support Analyst
  • Competitive
    ANNUM
  • Contract
  • London, England, UK London London GBR E1 6AN
Job Ref: BBBH23638
Sector: Business change & transformation
Date Added: 15 June 2022

CTB Support Business Analyst role Initial 6 month contract Competitive inside IR35 rateThe Support BA role provides a two-way channel between the CRM project and CRM BST throughout the project life cycle. The role is funded by CTB project, with matrix reporting into project and BST (Olaf Revell) For projects in Plan Stage where D365 application is not yet in Production PROJECT

  • Attend daily scrum for project
  • Attend Agile project meetings (retrospective, planning, review)
  • Participate in user story analysis, development and testing; acting as voice of the user
  • Create user training guides
  • Coordinate and support the Trainer on delivery of user training
  • Support business implementation plan and user onboarding for Production release

BST

  • Undertake BST induction training
  • Attend weekly BST meetings (to be reviewed and may change to daily meeting if required)
  • Provide updates to BST on the solution and project delivery plan
  • Coordinate KT sessions with Production Support and BST for first Production deployment
  • Upskill in a minimum of 1 other D365 application

For projects in Deliver Stage where the D365 application is in Production PROJECT

  • Attend daily scrum for project
  • Attend Agile project meetings (retrospective, planning, review)
  • Participate in user story analysis, development and testing; acting as voice of the user
  • Create and update user training guides
  • Coordinate and support the Trainer on delivery of user training
  • Provide feedback on support tickets

BST

  • Attend daily BST call
  • Provide updates to BST on project roadmap and future release plan
  • Ticket management:
  • Manage L2 tickets
  • Escalate L3 tickets to project team
  • Report back common problems and user training issues to Product Owner
  • Cover support for a minimum of 1 other application to enable annual leave cover in BST
  • Coordinate KT sessions with Production Support and BST for each iterative release

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien https://www.lorienglobal.com https://www.lorienglobal.com/-/media/lorien/logos/lorienlogoweb189x84.png
15/07/2022 09:15:14
GBP 0.00 0.00 Annum
Contact Consultant:
Neve Caffrey

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