Service Delivery Manager - Baggage - new job in London, UK

Service Delivery Manager - Baggage
  • £500 - £600 per Day
  • Contract
  • London, England, UK London London GBR TW6 1EW
Job Ref: BBBH23599
Sector: Service delivery & operations
Date Added: 14 June 2022

Service Delivery Manger - Operations

This role is for a major brand in the airline industry, in need of a Service Delivery Manager to manage their day to day operations within a sector.

This role entails:

  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Taking ownership of critical incidents, coordinating with resolution parties, Service reviews, and establishing effective communication between stakeholders
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Developing a deep understanding of projects to gain insights into the scope of service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
  • Interaction with supply chain partners

The required job skill are:

  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Exceptional customer-facing skills
  • Proficiency in leading both physical and virtual teams
  • Experience in dealing with third-party-provided service
  • Strong organisational skills
  • Ability to manage and prioritise tasks efficiently
  • Solid resource planning and problem solving skills

Lorien Plc is acting as an Employment Business in relation to this vacancy.

14/07/2022 10:31:15
GBP 500 600 Day
Contact Consultant:
Thomas Lunn

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