IT Support Analyst - Applications - new job in London, UK

IT Support Engineer Application .

I am representing a large cloud-based software provider, who support around 200 finance institutions. Their suite of award-winning software includes a Core Banking Platform, Broker Platform and a range of solutions that finance companies, intermediaries, and consumer.

As the application support engineer you will Perform initial triage against all client Production Incidents and, where possible, manage these through to resolution by providing advice and guidance or correction/recovery using known issue workaround(s) or procedure reruns.

Key responsibilities:

• As well as updating all Issue activity via the Ticketing system, you will contribute articles to the Knowledge Base and Operational Procedures documentation to support other colleagues
• Working directly with the Project/Development teams, minor releases will need to be performed, typically executing SQL scripts. You will also need to make minor configuration changes following directions from Project/Development teams.
• As part of the above processes, you will perform essential MS SQL, such as executing pre-supplied scripts and writing basic enquiry scripts

Please apply for this role with your most up to date and relevant CV.

Lorien Plc is acting as an Employment Agency in relation to this vacancy.