Customer Service Coordinator (£23k - £28k)

Customer Service Coordinator (£23k - £28k)
  • £23,000 - £28,000 per Annum
  • Permanent
  • Livingston, West Lothian, Scotland, UK Livingston West Lothian GBR EH54 7BN
Job Ref: BBBH22691
Sector: Other
Date Added: 13 May 2022

Service Coordinator £23-28k depending on experience Hybrid Model Based in Sunbury-on-Thames, London or Livingston, Scotland About the Role Our client, a visual collaboration service provider (Audio-Visual Technology) in Europe, are currently looking for multiple Service Coordinators to join their UK support services team. This exciting and dynamic role is an essential part of the UK Services Team, with varied tasks such as assisting clients with faults, working with their strategic vendors, coordinating engineering resources, arranging logistics, service reporting requests or quote creation. The role involves coordination, planning and decision-making activities, and the ability to disseminate and channel information to individuals for subsequent action. Ensuring they deliver service excellence to their clients. This busy and varied role will also involve dealing directly with their impressive UK and International client base, building relationships with clients, and ensuring services are delivered efficiently and effectively Roles & Responsibilities

  • Responsible for the day-to-day logging and processing of Service Requests from clients, providing regular updates to customers regarding the progress of the request.
  • Managing clients who require on-site engineering; liaising with field service engineers to ensure they attend site in the requested time frame, and with the correct information.
  • Coordinating proactive tasks, which could include health checks for client's estates, or software release management.
  • Coordination of hardware repairs, or provision of advance replacements.
  • Organising loan hardware, ensuring accurate tracking of assets whilst on loan.
  • Logistics coordination - ensuring that equipment is ordered and delivered to the relevant parties.
  • Responsible for ensuring documentation is updated accurately, and to agreed timescales.
  • Quote creation and procurement - engaging with vendors or partners as required.
  • Communicating with clients to build an excellent long-term service relationship and providing client reporting where required.

Core Skills

  • Excellent communication skills at all levels.
  • Proven experience in being able to prioritize workloads.
  • Ability to multi-task.
  • Attention to detail.
  • Have an analytical approach to problem solving and decision making.
  • Strong analytical skills, and the ability to interpret data.
  • Ability to be self-motivated and work under pressure, often to strict deadlines.
  • Excellent face to face, video, telephony and written communication skills.
  • Competent with using MS Office applications, specifically Excel, Word and Outlook.

Desirable skills If you possess at least one of the following experiences, then please continue to apply for the role as training is available.

  • Experience in a customer service orientated role, whether in an office environment or in retail, for example.
  • Project delivery experience.
  • Experience of corporate Audio-Visual or UC solutions
  • Experience communicating directly to clients/B2B.

Training Opportunities The ideal candidate will have an experience with some video conferencing platforms. However, our client believes in empowering their teams to develop and learn new skills through both internal and external training and have an academy setup to support career progression.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

12/06/2022 14:51:57
GBP 23000 28000 Annum
Contact Consultant:
Adam Nekall

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