assyst ITSM Content Administrator

assyst ITSM Content Administrator
  • £300 - £500 per Day
  • Contract
  • Edinburgh, Scotland, UK Edinburgh Edinburgh GBR EH2 4QZ
Job Ref: BBBH22627
Sector: Other
Date Added: 23 May 2022

assyst ITSM Content Administrator

My Public Sector client is looking for an ITSM Content Administrator to join their team in Edinburgh on a 6-month initial contract.


  • Provide full details of the role including "outputs" that the Interim will be expected to produce including target dates
  • Manage the content with our IT Service Management (assyst) application including.
  • creation and update of user-focused content as required
  • Ensuring consistency between content
  • quality checking site content to ensure it meets agreed standards and, if required, providing feedback to colleagues with editing responsibilities
  • proof reading content
  • monitoring, logging and, if appropriate, acting on feedback from users

The following competencies apply to this role:

  • Teamwork
  • Communications and Engagement
  • Self-Awareness

Candidates are expected to have the following essential skills:

  • excellent customer care and communication skills,
  • strong web writing skills and use of plain English,
  • experience of using a style guide to produce consistent content to tight deadlines,
  • excellent organisational skills,
  • experience of using content management systems to create and manage content,
  • experience of working within a Service Delivery environment,
  • experience and skills in managing content for an online portal, and
  • experience of writing to a high level and to an audience.
  • an awareness of Agile, ITIL and Service Management methodologies.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

22/06/2022 10:09:04
GBP 300 500 Day
Contact Consultant:
Antonio Vastano

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