Service Delivery Manager

Service Delivery Manager
  • £40,000 - £45,000 per Annum
  • Permanent
  • Huntingdon, Cambridgeshire, England, UK Huntingdon Cambridgeshire GBR PE29 3BP
Job Ref: BBBH22560
Sector: Service delivery & operations
Date Added: 18 May 2022

Service Delivery Manager

I am currently looking for a Service Delivery Manager to work for a managed service based in Huntingdon on a permanent basis.

Job Role:

This role is responsible for ensuring they deliver their Managed Service Contracts to the agreed Service Level Agreements.

Key Responsibilities:

  • Produce Service Improvement Plans that either address current (or potential) service issues or look to enhance the service by introducing measures that provide more value to the business from their IT infrastructure.
  • Service Reporting.
  • Undertake Service Reviews with each of our Managed Service customers.
  • Management of all Major Incidents relating to our Managed Service clients.
  • Problem Management.
  • Risk / Issues Logs.
  • Ensure that the Management Board are aware of any on-going issues which may reflect adversely on the company.
  • Liaise with the relevant Account Management Team during the renewal process to ensure the contract is retained.
  • Work together with the Service Desk Manager to ensure that SLAs are being hit consistently, and rise issues where appropriate.

Professional Knowledge/Experience/Qualifications:

  • Industry recognised qualification in relevant areas (ITIL).
  • Minimum 2 years' experience in a similar role within a similar environment.
  • Educated to GCSE level in Maths and English or equivalent.

Soft Skills/Experience Required:

  • Excellent communication and interpersonal skill.
  • Ability to build strong relationships with external contacts.
  • Positive, enthusiastic and supportive individual.
  • Ability to take ownership of and progress issues to resolution.
  • Ability to work under pressure.
  • Ability to work in a team and to support team members.
  • Good knowledge of IT platforms and applications.

If you would like more information please feel free to contact me on 02076541092 or apply within!

Lorien Plc is acting as an Employment Agency in relation to this vacancy.

17/06/2022 14:59:13
GBP 40000 45000 Annum
Contact Consultant:
Lily Eva

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