IT Service Desk Analyst

Service Desk Analyst - Edinburgh and Remote - 3 Month Contract

Our Public Sector client are currently recruiting for a Service Desk Analyst to join on a 3 month initial contract, inside of IR35.

The successful candidate will have the following skills/knowledge:

• Excellent customer care, communication skills and telephone manner.
• Excellent organisational skills
• Experience of working with an IT Service Desk or similar ITIL support role
• Experience of incident management and working with relevant ITSM tools.
• Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 10 and Microsoft Office products.
• Experience of supporting Android and iOS devices (BlackBerry UEM)
• Experience of supporting Bitlocker encryption
• Experience of Active Directory - Users accounts and Groups

Desired Skills:

• Experience of supporting Mitel Telephony
• ITIL Foundation qualified
• Service Desk Institute - SDA qualified.

Should this position be of interest please submit your CV and I will be in contact by telephone as required.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age