Service Operations Manager - Digital - INSIDE IR35

Service Operations Manager - Digital

INSIDE IR35

Remote Work - Rare travel to site to attend meetings

Our Leading cultural organisational client are in need of a Service Operations Manager to join them!You will be manage the early-life operations based on the client's new operating model.

Key Responsibilities

• Defining the operating model's SLAs (Service Level Agreements)
• Identify and define core ITIL processes, incident, change, capacity management etc.
• Service monitoring and alerting, including availability and performance
• Security management and interfaces to IGRM
• Service continuity strategy
• Supplier management (e.g. AWS, Auth0, Uploadcare)
• Liaising with other internal teams, Dev, DevOps, Web Application Protection, GIS etc.

Key Skills/Experiences

• Managing IT operations in a production digital environment.
• A great understanding of ITIL and Service Management
• AWS
• Experience of working with agile development teams and understands the relationship between dev, devops and operations.
• Strong experience of managing multiple 3^rd party suppliers.
• Familiarity with agile service management software, ideally Jira.
• Flexibility of working unsociable hours when required to manage out of hours upgrades

If you tick all the above requirements, please apply below with your CV to be considered!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age