1st / 2nd Line Engineer - Onsite

Onsite Support Engineer / IT Support Engineer

£29,000

I am representing a leading IT MSP who are currently looking for an Onsite Engineer they will be based in Watford

You will be part of a team of 3 they will mainly be used for BAU work, offering Studio Support too, MAC knowledge is essential. There is also some ad hock OOH project work which is paid OT

Key Skills:

Hardware support

• PC and Laptop imaging
• Helpdesk / Welcome desk
• Desktop support
• VC Support
• Citrix support
• Printer support
• Installations, move and changes
• 1st / 2nd line support roles
• Supporting Microsoft Windows 10 and Mac OS
• Administrating Microsoft Active Directory
• Supporting Microsoft 365 Applications

Responsibilities

• Understanding the importance of business processes and compliance
• Experience working on a 2^nd line service desk
• Excellent communication skills (verbal and written)
• Excellent Time management and Organisational skills.
• Flexibility - nationwide travel may be required.
• A good theoretical and practical approach to diagnosing problems.
• Ability to work independently on a wide range of products.
• Microsoft Office knowledge - Word, Excel and Outlook
• Customer support skills

Please apply for this role with your most up to date and relevant CV

Lorien Plc is acting as an Employment Agency in relation to this vacancy.