TSSS Systems Technician 21000EFT - new job in Edinburgh, UK

TSSS Systems Technician 21000EFT
  • £172 per Annum
  • Contract
  • Edinburgh, Scotland, UK Edinburgh Edinburgh GBR EH12 9DJ
Job Ref: BBBH17219
Sector: Cloud, infrastructure & networks
Date Added: 21 June 2022

2nd Line Support Technician

  • Lorien Global have partnered up with a Global IT service provider.
  • We are actively recruiting multiple 2nd line support technicians to join our client's team on an initial 6-month contract.

Role Purpose:

  • Our client is looking to grow our team with committed people to support a key customer in Scotland.
  • This key role will be based in Edinburgh and you will report to the 2nd Line Platform Manager. You will be working in a small team of specialists on the latest technologies and providing technical support to a client base of over 60,000 users.

Duties include:

  • Progressing end user incidents referred from the Service Desk using approved tools and in compliance with the Incident process.
  • Telephone contact with end users.
  • Able to work under pressure
  • Investigating and diagnosing technical issues passed over from Service Desk.
  • Working with Tech Leads and other team members on mitigation and resolution of the incidents.
  • Resolving or transferring incidents to appropriate Support Groups.
  • Applying timely and accurate updates to assigned incidents.
  • Tracking SLA expiry times and resolving incidents within SLA deadlines.
  • Updating knowledge documents and raising request for new KSDs.
  • Identifying incident trends and potential service improvements and communicating them via the appropriate channels.

Key experience required:

  • Previous experience in a customer facing 2nd Level Support role
  • Background in end user support and customer service environments
  • Good Microsoft Office 365 knowledge
  • Good Microsoft Azure knowledge
  • Good Windows10 knowledge
  • Knowledge of Windows 2012 and 2016 Server technologies
  • Excellent Communication skills both written and verbal
  • Excellent time management skills
  • Willingness to learn and develop IT knowledge
  • Ability to analyse issues and identify the best solutions within SLA.

If this role is of interest, please click apply, ASAP!

Lorien Plc is acting as an Employment Business in relation to this vacancy.

Lorien https://www.lorienglobal.com https://www.lorienglobal.com/-/media/lorien/logos/lorienlogoweb189x84.png
21/07/2022 16:08:43
GBP 0.00 172 Annum
Contact Consultant:
Prince Madu

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