2nd Line Support Analyst

2nd Line Support Analyst - Edinburgh or Glasgow - 3 Month Contract

Our Public Sector client are currently recruiting for a 2nd Line Support Analyst to join on a 3 month initial contract, inside IR35.

The successful candidate will have the following skills/knowledge:

• Excellent customer care, communication skills and telephone manner.
• Experience of working in an IT Support Service (2nd Line) or similar ITIL support role
• Windows Operating Systems (Windows 10, Server 2012/16) ,
• MS Office 2016/365 ,
• Active Directory,
• Microsoft Exchange Server 2016/365,
• SCCM 2016
• Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 10 and Microsoft Office products.
• MS Teams.
• Onedrive.
• M365.
• Supporting customer who use Exchange online.
• Experience of supporting cloud based technologies.
• ITIL Foundation qualified (desirable)

Should this position be of interest please submit your CV and I will be in contact as required.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age