Service Introduction Manager

Service Introduction Manager
  • £550 - £600 per Day
  • Contract
  • Reading, Berkshire, England, UK Reading Berkshire GBR RG1 3JH
Job Ref: BBBH135206
Sector: Service delivery & operations
Date Added: 13 September 2023

Service Introduction Manager

6 month contract

£600 per day, inside IR35


Hybrid working - occasional travel to the office

This role is to manage the Service Introduction of New/Changed IT Services to one or more of the Change Delivery Value Streams. The key focus is to ensure all services that are delivered into the live operation are implemented in a controlled manner and are fit for purpose. To own and be accountable for all aspects of the Service Design & Transition process, including development, governance, compliance, reporting and continual improvement. Responsibilities * Manage the Service Introduction of one or more IT Services within a Service Portfolio, aligned to one or more value streams. * Embedding and aligning the Service Introduction lifecycle into the ways of working which aligns and integrates the Service Introduction approach into the Value Stream delivery methodology. * Ensure that the primary IT services has a fully developed service model, including end to end support model. * Ensuring we understand the downstream secondary Services which this change may also impact. * Ensuring that Service Delivery/Service Management requirements are embedded in the scope and delivery plans to ensure they meet the standards and criteria for implementation into the production environment. * Identify and communicate any issues and/or risks. * Manage relationships with all relevant Technology stakeholders to communicate the progress with transition activities/ deliverables. * Ensuring external 3rd party suppliers/vendor are engaged and a process is established for the creation of service schedules associated with new or amended services. * Setting and agreeing service acceptance and warranty exit criteria and facilitating warranty meetings after the go live of new or changed services, ensuring effective warranty and utility is being delivered. * Ensure that New/Changed IT Services has a documented Release process. * Ensure all maintenance costs, both resource and maintenance, are confirmed, approved and communicated to the relevant Service Owners. * Ensure service walkthroughs take place to ensure that service operations are adequately prepared to support the new or changed services. Experience * Excellent working knowledge of ITIL V3 ITIL 4 * A proven and demonstrable understanding of IT Service Design/Transition and the practise of having implemented this into/across value streams. Business Knowledge * Strong business acumen * A thorough knowledge of the energy sector, preferably gained from other organisations * Thorough knowledge of the drivers behind IT Service Transition requirements associated with individual Business areas * An understanding of how Service Introduction and Service management, support the delivery of business/technology enabling service. Functional and Technical Skills * Demonstrable knowledge of the requirements of the ISO 20000 standard and the interdependency of Service Management processes * A thorough knowledge of the requirements and benefits of an established IT Service Transition capability * Strong organisational skills Are you looking for a new role? If so, APPLY NOW!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

13/10/2023 15:06:04
GBP 550 600 Day
Contact Consultant:
Nikki Deakin

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