1st Line Support - Basingstoke

1st Line Support

We are currently recruiting for a 1st Line Support Engineer for a Global IT Service Provider.

Location: Basingstoke

Length: 10 months

A national clearance is required for this role however all candidates will be considered

The role holder is self-sufficient when resolving routine problems or enquiries across several products, product sets and systems or technologies for multiple customers. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects.

Skills :

You will be provided with legacy infrastructure training but the below skills would also be desirable:

• Windows Server 2008/2012 Exchange 2010/2013
• VMWare and Knowledge of Server infrastructure
• VMware Technologies
• Core Windows 2008/2012 Server Technology including in depth knowledge of at least 3 : -
• Understanding of GPO and Active Directory
• User Account Management
• DFS
• Analysis of Windows Log Files
• WIN7 Workstations.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age