Service Delivery Lead

Service Delivery Lead
  • £70,000 - £85,000 per Annum
  • Permanent
  • Bristol, England, UK Bristol Bristol GBR SN16 0RP
Job Ref: BBBH134538
Sector: Service delivery & operations
Date Added: 25 August 2023

Service Performance Lead (IT Vendor Management)

  • Generous Salary, bonus and excellent benefits including 27 days holiday
  • 5 days a week in Bristol or Wiltshire office to encourage collaborative working
  • Hugely Progressive opportunity with chance to develop career in various direction

Do you have experience managing IT vendors and ensuring service performance standards are met? Interested in managing this again for one the biggest and most forward thinking Tech companies in the UK? Want to progress your career, gaining experience working on the large scale side but in a collaborative and supporting environment? If so please apply now for immediate review

This is a fantastic opportunity for an IT Vendor Management professional to support IT Service operations for a huge global enterprise. You will be integral for the entirety of the vendor and service matrix for end-to-end IT service delivery and ensure performance and delivery is aligned to business expectations/requirements. You will be given the autonomy to identify improvements, risks, be involved with contracts/SLAs, review an analyse service performance etc.

What's on offer

  • Generous base salary (can discuss) plus 12% bonus
  • 27 days holiday
  • Free food, haircuts, hot drink all in a collaborative, friendly environment
  • 5 days a week on either site (Bristol or Wiltshire)
  • Huge Progression opportunities and change to work on a scale rarely seen


  • In-depth experience in the delivery and management of vendors and third-party suppliers
  • Strong awareness and understanding of setting and managing key performance indicators
  • Ability to create and deliver analytical reports to senior level
  • Experience in IT Service management and ability support operations in ITIL environment

Please apply for immediate review or email your CV

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

24/09/2023 16:46:02
GBP 70000 85000 Annum
Contact Consultant:
Sam Caldwell