Field IT Support Engineer - Solihull

Field IT Support Engineer - Solihull
  • £25,000 - £28,000 per Annum
  • Permanent
  • Solihull, West Midlands, England, UK Solihull West Midlands GBR B91 3QB
Job Ref: BBBH134533
Sector: Cloud, infrastructure & networks
Date Added: 25 August 2023

Field IT Support Engineer - Solihull

  • £28,000 DOE
  • Solihull
  • Field Onsite
  • Amazing Benefits!!
  • Diverse Company culture

Our client, a well-known organization in the Technology and Software Solutions (TSS) industry, is searching for a Field IT Support Engineer to join their team.

The Role

As a Field Service Engineer, you will be responsible for supporting and resolving end-user hardware issues within the Solihull Metropolitan Borough Council region. You will travel from site to site providing deskside support, or at remote worker location/s. You will also support the wider team with Smart Hands, Project Delivery, Holiday, and cover for Absence.

Day to Day Responsibilities

  • Accurately complete approved work requests within the agreed service level agreement (SLA).
  • Diagnose and repair hardware faults on HP and Dell laptops, desktops, and servers.
  • Manage warranty repair calls for HP and Dell equipment.
  • Install, configure, and maintain desktop computers and peripheral equipment.
  • Image laptops and desktops.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and desktop/laptop hardware.
  • Work with vendor support contacts to resolve technical issues within the desktop and server environment.
  • Escalate issues to the appropriate person or team as needed to resolve issues within the SLA.

Essential Skills

  • Knowledge of Microsoft Windows.
  • Experience with HP, HPE, and Dell equipment.
  • Able to diagnose and repair desktop and laptop computers, as well as laser printers.
  • Able to provide first-line support for server hardware.
  • Understands IT infrastructure solutions and SLAs.

Some Amazing Benefits

  • Paid time off: You start with 23 days of paid vacation per year, which can increase to 27 days with seniority. You can also buy more vacation days if you want.
  • Pension: The company matches your contributions to your pension plan up to 6% of your salary.
  • Life insurance: The company provides life insurance for you and your dependents.
  • Maternity, adoption, and shared parental leave: You are eligible for 15 weeks of fully paid maternity, adoption, or shared parental leave.
  • Voluntary benefits: You can choose from a variety of voluntary benefits, such as discounts on retail, socialising, travel, technology, and health and wellbeing.
  • Annual volunteering day: You are given one day per year to volunteer in your community.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

24/09/2023 15:10:56
GBP 25000 28000 Annum
Contact Consultant:
Teddy Simpson

Submitting application, please wait..