Product Helpdesk Support

Product Helpdesk Support
  • £25,000 - £30,000 per Annum
  • Permanent
  • Bristol, England, UK Bristol Bristol GBR BS1 2PH
Job Ref: BBBH134311
Sector: Cloud, infrastructure & networks
Date Added: 07 September 2023

Product Helpdesk Support - Pensions

  • £25,000 - £30,000 DOE
  • Bristol
  • Onsite
  • Amazing Benefits!!
  • Diverse Company culture

Our client, a well-known organisation in the Technology and Software Solutions (TSS) industry, is searching for a Product Helpdesk Support ideally with expereince in the Pensions industry to join their Product Support team.

About the role:

We are looking for a Product Helpdesk Support Engineer to join our team and provide day-to-day technical supervision of incidents and problems that have been assigned/passed to the software applications support desk. You will be responsible for ensuring accuracy and quality throughout the software development lifecycle.


  • Provide day-to-day technical supervision of incidents/problems that have been assigned/passed to the 1st line support team.
  • Liaison with Second line support for estimation, planning and prioritisation of workload for development team taking into account customer requirements.
  • Monitoring the incident call queue to ensure calls are resolved within the SLA and contractual requirements.

Qualifications and experience:

  • Minimum of 1 - 2 years' experience in a similar role of first line support
  • PC and Server Support experience (hardware and software)
  • MS Windows 7/ XP and Windows Server 2008 Knowledge, Active Directory, Citrix Infrastructure
  • Experience of working in an IT based client facing customer service environment, resolving issues on site and remotely

Skills and experience:

  • Experience with pensions software
  • Experience with cloud-based technologies
  • Strong problem-solving and analytic skills
  • Excellent communication and customer service skills


  • 23 days holiday rising to 27 with the opportunity to buy extra
  • An excellent company matched pension
  • Life assurance
  • 15 weeks' fully paid maternity, adoption and shared parental leave
  • Voluntary benefits designed to suit your lifestyle-from discounts on retail, socialising, to travel, technology, and health and wellbeing
  • Annual volunteering day - to give something back to your community

If you'd like to play a key part in our journey, then please send us your CV

Please apply to this advert or email your CV


Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

07/10/2023 08:26:19
GBP 25000.00 30000.00 Annum
Contact Consultant:
Teddy Simpson

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