UX Researcher - Accessibility Experience

• UX Researcher - Accessibility Experience
• City of London - Onsite 2 days a week
• 6 months initial contract
• Inside of IR35

My client is looking for a UX Researcher who will be responsible for defining and testing multiple feature packages, validating new design concepts and customer experience across a new mortgage application process. By pushing digital technologies to the limit for both responsive web and native technologies, the role will help get the right outcomes for customers by utilising a range of customer testing methods e.g., moderated, unmoderated testing, card sorts and surveys. You'll drive decisions about the end-to-end customer experience and rationalise them using research data, design principles, simple prototypes and user-testing insights

Key responsibilities

• Designing, planning and executing methods of user testing research including, user interviews, surveys, cards sorts and click tests.
• Identifying and managing usability testing requirements, including outputs and analysis and maintain documented evidence in an auditable format.
• Understanding and validating customer journeys using an array of tools including customer journey mapping, data analysis, competitor benchmarking and user research.
• Supporting the UX designer with producing simple wireframes and mock ups that can be used to communicate to stakeholders and complete usability testing on
• Ensuring all customer content, communications and interactions meet the digital standards

What you will bring.

• Proven experience in usability testing and being able to use multiple sources of customer insight to understand a customer's needs and pain points.
• Strong knowledge of tools and technologies that aid the UX design and usability process
• Strong written and verbal communication skills to help facilitate workshops and guide discussions as well as producing reports, summaries for stakeholders and steering committees.

Key Skills and Experiences

• Proficient user of testing and design tools such as User Zoom, Attest and Figma
• Experience of planning and running moderated usability testing
• Examples of producing flat, and ideally interactive, prototype/wireframes
• Understanding of the customer and knowledge of what motivates and drives customer behaviour to support customer centric decision making
• Experience working collaboratively in a cross functional team as part of an agile, iterative development process.

If you are available and interested,please apply today!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.