Technical Support Engineer

Technical Support Engineer - Hardware

Up £40,000 (depending on experience)

Our Client provides hardware, software, consultancy and technical support.

You'll be providing support to their customers both remotely and on-site. The role requires you to communicate with our customers via our support ticketing system (Zendesk), emails, and phone calls to resolve day-to-day issues and updating documentation.

Key Skills & Experience

● A broad understanding of Linux and Windows

● Technical background with solid experience in computer systems and hardware

● Proficiency in defect troubleshooting and incident triage

● Working knowledge of data-centre technologies

● An understanding of remote access software including Teradici

● Experience working with helpdesk ticketing software

● Experience working with tailored applications

● Customer site experience

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.