Microsoft 365 Support Analyst

Microsoft 365 Support Analyst Edinburgh £140 Inside IR35

Our Public Sector client Is looking for a Microsoft 365 Support Analyst to primarily provide first line support and resolution of Microsoft 365 mobile and email services. Troubleshooting and diagnosing issues and assisting with testing and implementation of new features and services. This includes.

• Supporting migration of users from Microsoft Exchange on-premises to Microsoft Exchange Online.
• Supporting and helping users with setup of corporate Apple and Android mobile devices.
• Identifying and resolving issues with corporate mobile devices.
• Management of mobile device estate.
• Experience in an IT service delivery role using the practical application of ITIL to meet challenging service targets. This will include the ability to work with limited supervision, displaying good judgement, strong planning, organisational, influencing and project management skills to deliver services to agreed timescales and wider strategic priorities.
• A commitment to continual service improvement; you will be willing to challenge established practices, using evidence to deliver a better service to our customers. This will include streamlining processes and reducing costs to ensure you can focus on delivering support for new business critical technologies.
• The ability to communicate and engage with people across a range of grades and knowledge, quickly grasping the issues and providing answers in a non-technical format as appropriate.

Essential Competencies Required

• Supporting and configuring corporate iOS and Android mobile devices.
• Identifying and resolving issues with corporate mobile devices.
• Using mobile device management tools e.g., Microsoft Intune, Samsung Knox, BlackBerry UEM.
• Supporting users using Microsoft 365 apps and services e.g M365 apps (Office), Teams.
• Microsoft Exchange Online.
• Communications and Engagement
• Analysis and Use of Evidence
• Improving Performance

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age