Customer Service Co-ordinator

· To ensure all calls are logged accurately, providing feedback to Call Acceptance or Line Management.

· To monitor all designated incidents through to completion ensuring all activities give the best possible opportunities of achieving contractual commitments.

· To ensure all relevant, contracted, and essential updates are communicated to the customer via the agreed method.

· To liaise with the business units to resolve contract queries if these cannot be resolved within the standard call flow

· To ensure the accurate population of all required data prior to call closure, as per procedures.

Skills

· Proven experience in a call centre.

· Excellent PC Skills including Microsoft Word, Excel, Outlook.

· Excellent verbal and written communication skills and ability to convey information clearly and effectively.

· Ability to effectively handle multiple tasks in a dynamic environment.

· Ability to identify problem issues and determine the appropriate course of action to resolve issues.

· Knowledge of standard IT related products. (PC's, Laptops, Printers).

· Ability to understand detailed processes and apply them correctly.

· Ability to listen to the customers and deal with any query or escalation effectively.