Service Manager

Service Manager
  • £35,333 - £42,155 per Annum
  • Permanent
  • Edinburgh, Scotland, UK EH2 4QZ Edinburgh Edinburgh GBR EH2 4QZ
Job Ref: BBBH123414
Sector: Other
Date Added: 12 January 2023

Service Manager - Edinburgh

Our Public Sector client are offering an exciting opportunity for a Service Manager to join their team on a full time basis.

The purpose of this role

  • Provide operational service management across a broad range of centrally provided media services. This may include supporting service users via a call management system, communicating about service issues, developing and running training, writing service definitions and KPIs and negotiating with internal and external suppliers.
  • Manage a team of student interns working as part of the Captioning Service. This includes implementing consistent quality assurance processes, process monitoring and ensuring appropriate staffing levels are maintained to meet agreed service levels.
  • Run regular institution-wide user groups to seek feedback and suggestions for service improvements. Analyse user needs and service improvement ideas, propose innovative solutions, and disseminate authoritative knowledge and best practice on process, policy and existing plans for the services.
  • Provide regular service updates to senior managers, highlighting service usage and trends, changes, issues and improvements.

The successful candidate will have the following skills/experience:

  • Significant and demonstrable experience in related roles, demonstrating development through involvement in progressively more demanding work/roles.
  • Experience of delivering media services within a wider IT service environment.
  • Excellent people management skills
  • Experience in managing or mentoring other colleagues.
  • Thorough knowledge of relevant aspects of design and delivery of media services and good service management awareness e.g. how to introduce and gain user acceptance of new services.
  • Good analytical skills, including problem solving and framing, with an ability to take ownership for problem resolution.
  • Strong verbal and written communication skills with the proven ability to influence, guide and challenge senior staff and deliver persuasive reports and presentations.
  • Demonstrable user focus with confidence and energy to drive user oriented change.
  • Knowledge of related standards and regulations, and their application (data protection, accessibility, IMS specifications, etc).
  • Good attention to detail

This is an excellent opportunity to work for an established client offering an excellent salary, benefits and career opportunities.

Should this position be of interest please submit your CV and I will be in contact as required.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

11/02/2023 14:13:42
GBP 35333 42155 Annum
Contact Consultant:
Lewis Baillie

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