2nd Line IT Support Analyst

2^nd Line IT Support Analyst 3 Month Initial Contract Edinburgh / Hybrid

Our Public Sector client is looking to bring in 2^nd Line IT Support Analysts to join on a contract basis.

Candidates are expected to have the following essential skills:

• Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
• Experience of working in an IT Support Service (2nd Line) or similar ITIL support role
• Windows Operating Systems (Windows 10, Server 2012/16)
• MS Office 2010/2016
• Active Directory
• Microsoft Exchange Server 2010/2016
• SCCM 2012/16
• Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 10 and Microsoft Office products
• MS Teams
• Supporting customer who use Exchange online
• Experience of supporting cloud-based technologies

Desirable Skills (where appropriate)

• ITIL Foundation qualified

Should this position be of interest please submit your CV and I will be in contact as required.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age