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Desktop Support Analyst
Here at Lorien we are partnering with a rapidly expanding Software house based in Manchester City Centre. With the plans for their growth to continue well underway this year, they're now looking to expand the IT support team and add a Desk Support Analyst.
Your role as part of the IT Service Delivery team will be to develop, implement and sustain the support of the Samanage ITSM Platform. You will be required to provide solutions to business problems via customer requirements based on system capability and process gaps.
You will be reporting to the IT Support operations manager and the day to day responsibilities you will undertake are; maintaining and analysing growing data held in Samanage and supporting applications, ensuring related business processes are adhered to, as well as the implementation of any functionality changes as required.
Salary and benefits:
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.