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Senior On-Site Technician - Contract
We are urgently seeking a Senior Onsite Technician for our client who are a Global IT service Provider to join the team on a contract basis, 6 month rolling.
Duties include working on a Tech Bar, call management and updating, CMDB updating and management. VIP support where required. Stock management (ordering/deliveries) Some support of local sites is also required (wihin one mile of the main site.
Good communication skills and being a team player is essential.
Key Performance Indicators * Feedback from customers, Project Manager, Service Lines etc. * Proven track record working with product authority and external vendor support teams. * Proven track record of problem resolutions. * Successful solution designs implemented. * Evidence of sharing and re-use of knowledge. * Successful definition, implementation and conformance to processes. * Service level requirements met. * Response and resolution to escalated issues in a timely manner. * Problem ownership demonstrated. * Meets project deadlines and costs within own scope of responsibility. * Successful track record of leading small projects. * Errors with workarounds or fixes provided in a timely manner. * Successful track record of working with third parties. * Correct application of severity, impact and priority. * New business secured and successfully implemented. * Skills matrix up to date with products / systems/ technologies and techniques. * Contribution to product forums and working parties. * Up to date personal learning plan available.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age